We are now offering a special order option for out of stock items. If an item is out of stock you will see a clickable button for "special order". Payment is required at time of ordering. Once added to cart, you can checkout, select postage method and make payment as per the usual procedure.
Special order stock is not in stock with us at the time of ordering. We will order the item in for you.
Special order delivery times will vary depending on country of origin of the item. All special orders placed with us are ordered to the supplier on the last Friday of each calendar month. The cut off for special order items is midnight on the last Thursday of each calendar month. If you place a special order on the last Friday - we cannot guarantee to include it in that month's orders and it may not be ordered until the following month.
Items will be sent out the next working day once being delivered to us after clearing customs.
We take special orders on all products we stock excluding Colourcoats Paint and Pontos Model stock. We do have special orders in place for certain Pontos Models stock - please be aware that delivery times can be variable with this.
Mixed orders - I have order special order and in stock!
If you order contains items that are special order as well as in stock, the order will be sent out once all items are in stock. If you wish for in stock items to be sent immediately, please place two separate orders.
When will I get my special order?
Delivery times can vary with special order items as supplier dispatch can be slow and customs clearance varies greatly. We will post your item out the same/next working day after delivery with us.