Can you post to me?
Colourcoats Paint/thinners - We are able to post to mainland UK (no islands or Northern Ireland) only at present. Due to enamel paints/thinners being classed as dangerous goods, posting requires us to adhere to certain regulations. At present we are able to post using Parcelforce at a flat rate of £6.50 for up to 4kg (which works out to around 150 tins). We offer a lower postage rate at £4.50 for 12 tins or more. We also offer free postage for paint orders over £50. We off these rates greatly reduced from the rate we are charged by operating a minimum order on paint and thinners. Please see below for more details.
We aim to post all orders within 3 working days. Please advise if you wish this to be sent same day. Parcelforce items are sent under their express48 service. However please allow up to 4 working days for your item to arrive before contacting us. We have found that their express48 service can take an extra day or two.
Minimum order - dangerous goods - Paint/thinnersPaint and thinners classify as flammable liquid and can only be sent via our specialised contract as they are dangerous goods. The cost of this is rather high per parcel so we have a minimum paint/thinners order of 6 tins/bottles to allow us to reduce the postage cost to our customers.
The minimum order is 6 tins of paint or bottles of thinners or a combination of both. 1 bottle of thinners counts as 1 tin. The paint can be a combination of any colour and tins within coloursets count as individual tins. If you require any help with this please contact us.
We can send out orders of less than 6 tins/bottles but they incur an extra postage charge. Please contact us if you wish to order less than the minimum.
All other products - WEM Photo etch brass, Infini Models & Pontos Models are all posted Royal Mail, options available at checkout. All orders over £50 have free postage.
Colourcoats Paint - We are unable to send paint directly to retail customers outside of mainland UK. Enamel paint can be sent via road but not air so please do contact your nearest stockists as they may be able to help you. Follow this link for stockists in Europe & USA. We will soon have stockists in other areas of the world.
All other products - We can send all other items to elsewhere out with the UK. If your country is not listed at checkout, please contact us for shipping information - we may have simple not had a customer in your country before and haven't added it to our list. We offer free international postage for orders over £200.
How long will it be until I receive my order?
We aim to ship all orders within 3 working days. All paint orders are shipped under Parcelforce48 stipulates that this 48 hours is from the time the parcel is dispatched until the end of business in 48 hours. For example this means parcels sent on a Thursday have until the end of Monday to arrive. However please allow up to 4 working days for your item to arrive before contacting us. We have found that their express48 service can often take an extra day or two.
You will receive an automated email with tracking details for these services. Please contact us if you have any queries. Please note that any parcels not delivered on the first attempt are usually taken to your nearest sorting office for collection. Any parcels not collected are returned to us at our cost. If you missed your parcel/did not collect it and want it sent out again, then you are liable for the additional postage cost.
All other products are sent via Royal Mail either 1st or 2nd Class, standard or signed/tracked as chosen during checkout. We will forward tracking if applicable and these should arrive within the usual time from 1-5 days from posting.
Why does it cost so much to post to me?
Enamel paint is classed as flammable liquids and therefore subject to certain regulations regarding shipping around the UK and abroad. We have had to undergo package testing and must adhere to specific regulations for packaging to be able to ship these within mainland UK with Parcelforce. For retail orders, we charge considerably less than the cost of packaging/posting and have implented a minimum order amount of 6 tins/bottles.
We are always looking for ways to keep postage costs down as we understand this is just a cost rather than value adding.
We are unable to post via the usual couriers as enamel paint/thinners is classed as a prohibited item and can results in consequences on Sovereign Hobbies.
Can you post to me in Europe/North America/South America/Far East Asia/Australasia?
Colourcoats Paint - At present we are only able to ship paint retail orders to mainland UK. We are working on a range of international stockists, these can be found on our stockists page.
We are able to post trade stockists order anywhere in the world. Shipping for enamel paint internationally incurs costs greater than what a retail customer would be willing to pay (in the hundreds of pounds). However we are always open to orders should you wish to pay the costs - please email us at email@example.com. Group buys between freinds or club members is one mechanism to ease this burden and we would be very happy to assist any groups interested in exploring this.
All other products - Yes, we can send via Royal Mail. If your country is not listed, please contact us to have it added and pricing updated. All international orders are only sent via a tracked service due to the amount of missing parcels reported back us.
How will my order arrive?
All paints are shipped in gripseal bags, surrounded by vermiculite (non-flammable absorbent cushioning) in a double walled postal box, taped securely to prevent spillages or leakages. Our packaging will ensure your paint arrives safely and undamaged. Should your order not arrive in good condition please contact us at firstname.lastname@example.org.
Photo etch brass is sent in rigid cardboard envelopes to prevent bending or damage to the product.
All kits are sent in strong card packaging to ensure they reach you in mint condition.