Got a question?
If these pages don't answer your questions please contact us by email at firstname.lastname@example.org, via Facebook or via the form below.
We prefer contact via email or Facebook but if required you can text us on 07960 710052. Please leave a clear message and we will get back to you. We operate as a web store only and do not have set business hours for communication however we endeavour to return your call as soon as possible. Please note that we do not take orders over the phone. If you have a query, it is much faster to email us.
We understand that many customer like to speak to someone directly - we run Sovereign Hobbies around the day job and this can sometimes be difficult to reply in a timely manner.
If your query is regarding damaged items/missing deliveries this can be dealt with much quicker via email as we will require written information and photographic evidence. Emailing us this first will speed up the process in getting your replacements out to you.
Any queries regarding products/colours etc are also quicker via email/message as we can answer these during the day/ evenings/ weekends and forward links/ copious amounts of information that can easily be forgotten via the phone.
We operate as a web store only and do not take cards payment over the phone nor cheques/cash in the post. This is to ensure all your details are kept secure. Our web store is PCI compliant and fulfils all 6 categories of PCI standards to ensure your details are kept safe.
When travelling at trade shows we can take card payment via paypal here or by direct input to our web store and cash only. We do not accept cheques.
*** Medical Emergency Contact *** If you are a medical professional contacting us regarding Colourcoats Paint information - please phone 07787320728. Please do not use this number for any other reason than a medical professional seeking material safety data information regarding Colourcoats enamel paint.
IF YOU ARE CONTACTING US ABOUT POSTAGE - PLEASE DO READ OUR SHIPPING/POSTAGE PAGE LINKED HERE BEFORE EMAILING.