Got a question?
Have you checked out Postage page for any posting queries?
Where to buy? information page for International stockists of Colourcoats?
We've also got a page dedicated to colour schemes!
If these pages don't answer your questions please contact us by email at email@example.com or via the form below.
We operate as a web store only and do not have set business hours for communication however we endeavour to return your query as soon as possible. Please note that we do not take orders over the phone. If you have a query, it is much faster to email us.
We understand that many customer like to speak to someone directly - we run Sovereign Hobbies around the day job and this can sometimes be difficult to reply in a timely manner.
If your query is regarding damaged items/missing deliveries this can be dealt with much quicker via email as we will require written information and photographic evidence. Emailing us this first will speed up the process in getting your replacements out to you.
Any queries regarding products/colours etc are also quicker via email as we can answer these during the day/ evenings/ weekends and forward links/ copious amounts of information that can easily be forgotten via the phone.
We operate as a web store only and do not take cards payment over the phone nor cheques/cash in the post. This is to ensure all your details are kept secure. Our web store is PCI compliant and fulfils all 6 categories of PCI standards to ensure your details are kept safe.
When travelling at trade shows we can take card payment via paypal here or by direct input to our web store and cash only. We do not accept cheques.
*** Medical Emergency Contact *** If you are a medical professional contacting us regarding an incident with Colourcoats Paint - please phone 07787320728. Please state immediately that you are calling due to a medical incident and require chemical data. Please do not use this number for any other reason than a medical professional seeking material safety data information regarding Colourcoats enamel paint. This line will not be able to answer any other queries and will not identify itself as Sovereign Hobbies.
IF YOU ARE CONTACTING US ABOUT POSTAGE - PLEASE DO READ OUR SHIPPING/POSTAGE PAGE LINKED HERE BEFORE EMAILING.